{"id":6872,"date":"2026-06-22T09:00:46","date_gmt":"2026-06-22T07:00:46","guid":{"rendered":"https:\/\/smartpeg.eu\/?p=6872"},"modified":"2026-07-09T10:19:37","modified_gmt":"2026-07-09T08:19:37","slug":"soft-skills-in-healthcare-why-aou-sassari-decided-to-invest-in-people","status":"publish","type":"post","link":"https:\/\/smartpeg.eu\/en\/soft-skills-in-healthcare-why-aou-sassari-decided-to-invest-in-people\/","title":{"rendered":"Soft Skills in healthcare: why AOU Sassari decided to invest in people"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6872\" class=\"elementor elementor-6872 elementor-6762\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c782ae4 e-flex e-con-boxed e-con e-parent\" data-id=\"c782ae4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49f313c elementor-widget elementor-widget-heading\" data-id=\"49f313c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/smartpeg.eu\/en\/tag\/aou-sassari\/\" rel=\"tag\">AOU Sassari<\/a><small> &#9679; <\/small><a href=\"https:\/\/smartpeg.eu\/en\/tag\/human-resources\/\" rel=\"tag\">Human resources<\/a><small> &#9679; <\/small><a href=\"https:\/\/smartpeg.eu\/en\/tag\/smartpeg-en\/\" rel=\"tag\">Smartpeg<\/a><small> &#9679; <\/small><a href=\"https:\/\/smartpeg.eu\/en\/tag\/soft-skills-en\/\" rel=\"tag\">Soft Skills<\/a><\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-400f959 elementor-widget elementor-widget-heading\" data-id=\"400f959\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Soft Skills in healthcare: why AOU Sassari decided to invest in people<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ac6804 elementor-widget elementor-widget-heading\" data-id=\"2ac6804\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">22 June 2026<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-454f305 elementor-widget elementor-widget-heading\" data-id=\"454f305\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">When we talk about quality of care, we immediately think of technology, protocols, and diagnoses. But there is a dimension that is too often overlooked: the way healthcare professionals relate to one another, and to patients and their families.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bf2c0e elementor-widget elementor-widget-image\" data-id=\"1bf2c0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"1440\" src=\"https:\/\/smartpeg.eu\/wp-content\/uploads\/Soft-Skills-in-Sanita-perche-AOU-Sassari-ha-scelto-di-investire-sulle-persone-scaled.jpg\" class=\"attachment-full size-full wp-image-6764\" alt=\"\" srcset=\"https:\/\/smartpeg.eu\/wp-content\/uploads\/Soft-Skills-in-Sanita-perche-AOU-Sassari-ha-scelto-di-investire-sulle-persone-scaled.jpg 2560w, https:\/\/smartpeg.eu\/wp-content\/uploads\/Soft-Skills-in-Sanita-perche-AOU-Sassari-ha-scelto-di-investire-sulle-persone-300x169.jpg 300w, https:\/\/smartpeg.eu\/wp-content\/uploads\/Soft-Skills-in-Sanita-perche-AOU-Sassari-ha-scelto-di-investire-sulle-persone-1024x576.jpg 1024w, https:\/\/smartpeg.eu\/wp-content\/uploads\/Soft-Skills-in-Sanita-perche-AOU-Sassari-ha-scelto-di-investire-sulle-persone-768x432.jpg 768w, https:\/\/smartpeg.eu\/wp-content\/uploads\/Soft-Skills-in-Sanita-perche-AOU-Sassari-ha-scelto-di-investire-sulle-persone-1536x864.jpg 1536w, https:\/\/smartpeg.eu\/wp-content\/uploads\/Soft-Skills-in-Sanita-perche-AOU-Sassari-ha-scelto-di-investire-sulle-persone-2048x1152.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4799258 elementor-widget elementor-widget-text-editor\" data-id=\"4799258\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal\">When we talk about quality of care, we immediately think of technology, protocols, and diagnoses. But there is a dimension that is too often overlooked: the way healthcare professionals relate to one another and to patients and their families.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\">It is from this awareness that the pilot project launched by the <strong><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/www.aousassari.it\/\">Azienda Ospedaliero Universitaria di Sassari<\/a><\/strong> (AOU Sassari), in collaboration with <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/smartpeg.eu\/\">Smartpeg<\/a>, was born, taking place in the Stroke Unit and Medical Oncology wards of the Santissima Annunziata hospital.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-554de3e elementor-widget elementor-widget-text-editor\" data-id=\"554de3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>1. The context: when technical skill is not enough<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a95a4a8 elementor-widget elementor-widget-text-editor\" data-id=\"a95a4a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal\">Modern healthcare is extraordinarily effective on a clinical and technological level. Advanced diagnostic tools, evidence-based protocols, increasingly refined specialisations: 21st-century medicine saves lives that would have been lost just a few decades ago.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\">And yet something risks being lost in the very acceleration of that technical progress:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">the relationship<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">the act of listening<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">the capacity to be present with a frightened patient or a family awaiting a difficult diagnosis<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">the way a team works under pressure, manages internal conflict, and supports one another through moments of high emotional intensity<\/li><\/ul><p class=\"font-claude-response-body break-words whitespace-normal\">These are not &#8220;<em>extras<\/em>&#8221; on top of clinical competence. They are competencies in their own right (soft skills, or transferable skills) and they significantly determine the perceived quality of care, the wellbeing of healthcare workers, and ultimately patient outcomes.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\">It is from this awareness that <strong><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/www.aousassari.it\/\">AOU Sassari<\/a><\/strong> launched a 12-month experimental programme involving staff in the Stroke Unit and Medical Oncology ward of the Santissima Annunziata hospital, using innovative tools for assessment, self-evaluation and <strong><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/smartpeg.eu\/software-talent-management-soft-skills-moduli\/\">360\u00b0 Feedback<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e5debe elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8e5debe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f27c69d elementor-widget elementor-widget-text-editor\" data-id=\"f27c69d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>2. An experimental project with a clear horizon<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96ffd85 elementor-widget elementor-widget-text-editor\" data-id=\"96ffd85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal\">The aim is to move beyond performance evaluation as a bureaucratic formality and transform it into a tool for professional growth, self-awareness and improved patient care.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\"><strong>Luisa Baule<\/strong>, the project&#8217;s administrative lead and a senior officer in the Management Control unit at AOU Sassari, outlined the vision driving the initiative:<\/p><p class=\"font-claude-response-body break-words whitespace-normal\">&#8220;<em>The goal is to move beyond a mechanistic view of performance evaluation. We don&#8217;t want it to remain just a compliance exercise carried out once a year. We want it to become an ongoing process of improvement, useful for communicating, exchanging views and growing together. Evaluation needs to become a continuous process of collective reflection and development. Only then does it stop being an archive of judgements and start being a map for guiding change<\/em>&#8220;.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\"><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/www.aousassari.it\/\"><strong>AOU Sassari<\/strong><\/a> is among the first healthcare organisations in Italy to launch a structured programme of this kind within hospital wards. That distinction is no accident, it reflects a leadership team that has chosen to put people, both staff and patients, at the centre of its organisational strategy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbae027 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"cbae027\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df0d0d0 elementor-widget elementor-widget-text-editor\" data-id=\"df0d0d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>3. Why Soft Skills?<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7b9c8c elementor-widget elementor-widget-text-editor\" data-id=\"d7b9c8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal\">The decision to focus on transferable competencies rather than clinical or technical ones stems from a clear-eyed reading of the environments in which the two wards operate.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\">The Stroke Unit and Medical Oncology are high-complexity settings, both clinically and emotionally, where the relationship with patients and their families is of fundamental importance. These are wards where staff face crisis situations, difficult prognoses and painful conversations every single day. The ability to carry that emotional weight and to transform it into a composed, qualified presence for the patient, is not a given. It is a competency that can be mapped, trained and developed.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\">The project focuses on mapping and strengthening the following soft skills:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">active listening<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">empathy<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">stress management<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">effective communication<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">teamwork<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">problem solving<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">leadership<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">organisational ability<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">person-centred orientation<\/li><\/ul><p class=\"font-claude-response-body break-words whitespace-normal\">These competencies do not replace clinical expertise, they complement it, and often multiply its effectiveness.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5033582 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5033582\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32a30d4 elementor-widget elementor-widget-text-editor\" data-id=\"32a30d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>4. The voice of those who believe in it<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3002cd5 elementor-widget elementor-widget-text-editor\" data-id=\"3002cd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal\"><strong>Alberto Mura<\/strong>, Administrative Director of <strong><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/www.aousassari.it\/\">AOU Sassari<\/a><\/strong>, highlighted how modern medicine has become increasingly technical and specialised, making it all the more necessary to bring the person back to the centre and to recognise those relational competencies that directly shape the perceived quality of care.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\"><strong><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/www.linkedin.com\/in\/giannicicogna\/\">Gianni Cicogna<\/a><\/strong>, President of <strong><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/smartpeg.eu\/\">Smartpeg<\/a><\/strong>, explained the philosophy underpinning the project:<\/p><p class=\"font-claude-response-body break-words whitespace-normal\">&#8220;<em>We are not talking about judging people, we are talking about helping them know themselves better. Every one of us carries talents and distinctive qualities. The goal is to bring those competencies to the surface, put them at the service of colleagues and patients, and improve how teams work together<\/em>&#8220;.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\">These words resonate with a vision Smartpeg has held for years: evaluation is not a judgement, it is a map. And a map exists to help you find your way, not to be judged by.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35de925 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"35de925\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b2855d elementor-widget elementor-widget-text-editor\" data-id=\"3b2855d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>5. How the programme works: tools and methodology<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b938ea elementor-widget elementor-widget-text-editor\" data-id=\"6b938ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The project is structured around three integrated tools that together build a comprehensive system of listening and development.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ce5b5f elementor-widget elementor-widget-text-editor\" data-id=\"1ce5b5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Soft Skills Assessment<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed09ae3 elementor-widget elementor-widget-text-editor\" data-id=\"ed09ae3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Each member of staff is evaluated using standardised instruments that measure transferable competencies against the expected profile for their role. The outcome is not a score, it is a profile, with clearly identified strengths and areas for development.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7e25e6 elementor-widget elementor-widget-text-editor\" data-id=\"a7e25e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Self-Evaluation<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18d09b9 elementor-widget elementor-widget-text-editor\" data-id=\"18d09b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Self-awareness is central to the process. Each professional is invited to assess their own competencies, building a foundation for reflection that feeds into ongoing dialogue with line managers and the wider team.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f2f068 elementor-widget elementor-widget-text-editor\" data-id=\"7f2f068\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Feedback 360\u00b0<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6588257 elementor-widget elementor-widget-text-editor\" data-id=\"6588257\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The perspective broadens: colleagues, managers and other professionals encountered in daily work all contribute to building a fuller, more honest picture of each person&#8217;s competencies. The process supports internal communication, self-evaluation and greater individual and collective awareness.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ff348f elementor-widget elementor-widget-text-editor\" data-id=\"6ff348f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The programme runs for 12 months and includes moments of collective feedback, in which aggregated data becomes material for the team as a whole to reflect on, not merely a tool for individual evaluation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43956e1 elementor-widget elementor-widget-image\" data-id=\"43956e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/feed\/update\/urn:li:activity:7470490045024698368\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"574\" src=\"https:\/\/smartpeg.eu\/wp-content\/uploads\/Progetto-LIVREA-2026-AOU-Sassari-1024x574.png\" class=\"attachment-large size-large wp-image-6886\" alt=\"\" srcset=\"https:\/\/smartpeg.eu\/wp-content\/uploads\/Progetto-LIVREA-2026-AOU-Sassari-1024x574.png 1024w, https:\/\/smartpeg.eu\/wp-content\/uploads\/Progetto-LIVREA-2026-AOU-Sassari-300x168.png 300w, https:\/\/smartpeg.eu\/wp-content\/uploads\/Progetto-LIVREA-2026-AOU-Sassari-768x430.png 768w, https:\/\/smartpeg.eu\/wp-content\/uploads\/Progetto-LIVREA-2026-AOU-Sassari.png 1119w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e795ac elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0e795ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b12dc5a elementor-widget elementor-widget-text-editor\" data-id=\"b12dc5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>6. Why this project matters beyond healthcare<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee99bcd elementor-widget elementor-widget-text-editor\" data-id=\"ee99bcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal\">There is a lesson in this project that speaks to any organisation that manages people. Soft skills are not a &#8220;<em>soft<\/em>&#8221; topic, they are the factor that determines whether a team thrives or burns out, whether people grow or stagnate, whether an organisation can meet complexity head-on or simply endures it.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\">In an Oncology ward as in a manufacturing company, in a Stroke Unit as in a sales team: the quality of relationships, the ability to communicate, to collaborate and to manage emotions under pressure do not develop by osmosis. They are mapped, developed and cultivated over time, with the right tools and within an organisational culture that recognises them as strategically important.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\">This is the work that <strong><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/smartpeg.eu\/\">Smartpeg<\/a><\/strong> does every day, across organisations in a wide range of sectors. The project with AOU Sassari is, today, one of its most significant examples.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54dc6ce elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"54dc6ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f86268 elementor-widget elementor-widget-text-editor\" data-id=\"3f86268\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>7. Conclusion<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b8c2c5 elementor-widget elementor-widget-text-editor\" data-id=\"5b8c2c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal\"><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/smartpeg.eu\/\"><strong>Smartpeg<\/strong><\/a> is proud to be accompanying this transformation, not because it is a high-profile or award-winning project, but because it represents precisely the kind of change we believe in: deep, systemic and people-centred.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\">The future of care runs through people. And people grow when they are listened to, truly known and valued for who they really are.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>When we talk about quality of care, we immediately think of technologies, protocols, diagnoses. But there&#8217;s one aspect that is too often overlooked: the way healthcare professionals relate to each other.<\/p>\n","protected":false},"author":2,"featured_media":6764,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"unboxed","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"disabled","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[175,77,114,86],"class_list":["post-6872","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-categorizzato","tag-aou-sassari","tag-human-resources","tag-smartpeg-en","tag-soft-skills-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Soft skills in healthcare: AOU Sassari&#039;s pilot project with Smartpeg - Smartpeg<\/title>\n<meta name=\"description\" content=\"AOU Sassari and Smartpeg launch a pilot on soft skills. 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